QUALITY STATEMENT
QUALITY PLAN
This Quality Plan describes the policy, values & culture necessary for P.D.M (North East) Ltd to continually design, manufacture & deliver products of a high standard achieving both internal & external customer expectations.
QUALITY POLICY
Quality & Delivery are our most important requirements
In a participative environment of continuous improvement, our commitment is to satisfy our customers by providing error-free products & services
P.D.M (North East) Ltd is dedicated to meeting/exceeding the expectations of its customers
QUALITY CULTURE
Management & leadership, providing commitment & direction
Continuous improvement, development of skills & knowledge
Encourage initiative, creativity, communication & pride in work
Work in partnership with customers & suppliers to develop long term relations based onexcellence, trust & understanding
Encourage all employees to live the core values
CORE VALUES
• INTEGRITY
To regularly assess the needs of the business & conduct our business affairs with integrity.
(Integrity implies: honesty, respect, reliability)
• INNOVATION
Strive to maintain an environment that will stimulate new & creative approaches to all aspects of our business.
Plans & strategies that demonstrate a commitment to the continuous development of personnel, products & processes.
Regular investment in capital equipment, processes, information technology & the environment.
• EXCELLENCE
Promote academic development, create a learning environment, where everyone is encouraged to develop their knowledge, creative design & alternative thinking. Create a right-first-time attitude & an uncompromising attention to detail.
Introduce control standards & measures commensurate with the obligatory and regulatory requirements of our customers.
Measure the indices & values that represent and accurately reflect the quality/performance of both the inputs & outputs of the business.
• TEAMWORK/PARTNERSHIP
Create long term relationships with customers & suppliers.